Modernizing TTI’s Dealer Portal for Peak Performance

Replaced a deprecated Salesforce interface with a unified platform—boosting dealer productivity by 40%.

Retail
Custom Software
Agile Development
Deliverables
  • Responsive UI/UX Overhaul
  • Account & Admin Management Modules
  • Integrated Parts Ordering & Warranty Workflows
  • Real-Time Support Chat Functionality
  • Registration Platform Integration

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    Services
  • Agile Full-Stack Development
  • UX/UI Design Workshops
  • System & User Acceptance Testing
  • Dedicated Project Management

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    Technologies
  • React
  • Node.js
  • Microsoft Azure
  • SQL Server
  • Salesforce API Integration
  • Twilio Chat API

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    Deliverables
    Technologies
    Services

    Project Overview

    Replaced a deprecated Salesforce interface with a unified platform—boosting dealer productivity by 40%.

    TTI Floorcare North America needed to replace their soon-to-be-deprecated Salesforce Dealer Portal with a modern, scalable solution. MorelandConnect partnered with TTI to design and build a new Dealer Portal—codenamed DealerConnect—that consolidates account management, parts ordering, warranty processing, support chat, and registration into one seamless experience.

    The Challange

  • The existing Salesforce-based portal offered a fragmented UX, forcing dealers to toggle between modules for orders, returns, and support.
  • Critical workflows (checkout, warranty claims, communications) were siloed, leading to manual hand-offs, data discrepancies, and slow response times.

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    Our Solution

    Leveraging Agile sprints, we collaborated closely with TTI stakeholders to reimagine the Dealer Portal from the ground up. Our team delivered:

  • A mobile-first, responsive interface that simplifies navigation across accounts, products, and support channels
  • End-to-end parts ordering and checkout workflows, reducing clicks and automating validations
  • A commercial warranty module tied directly into TTI’s registration platform for real-time eligibility checks
  • Embedded support chat powered by Twilio, enabling live dealer-to-agent conversations without leaving the portal

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    ‍

    Features:
  • Unified dashboard with role-based access controls
  • Automated warranty claims and returns processing
  • Seamless integration with TTI’s chosen registration service
  • Live chat widget for on-demand technical and sales support

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    The Results

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    35%

    Faster case completion

    90%

    Staff adoption in 2 weeks

    70%

    Reduced task duplication

    150M

    Annual cost saving through improved efficency

    The Results

    45%

    Order processing time reduction

    ‍

    70%

    Dealer self-service task automation

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    60%

    Administrative overhead cut

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    $300K

    Projected annual cost savings

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    Summary

    Replaced a deprecated Salesforce interface with a unified platform—boosting dealer productivity by 40%.

    Focus Area

    Project Overview

    TTI Floorcare North America needed to replace their soon-to-be-deprecated Salesforce Dealer Portal with a modern, scalable solution. MorelandConnect partnered with TTI to design and build a new Dealer Portal—codenamed DealerConnect—that consolidates account management, parts ordering, warranty processing, support chat, and registration into one seamless experience.

    The Challange

  • The existing Salesforce-based portal offered a fragmented UX, forcing dealers to toggle between modules for orders, returns, and support.
  • Critical workflows (checkout, warranty claims, communications) were siloed, leading to manual hand-offs, data discrepancies, and slow response times.

    • ‍

    Our Solution

  • The existing Salesforce-based portal offered a fragmented UX, forcing dealers to toggle between modules for orders, returns, and support.
  • Critical workflows (checkout, warranty claims, communications) were siloed, leading to manual hand-offs, data discrepancies, and slow response times.

    • ‍

    The  Impact

    Since launch, DealerConnect has transformed how TTI’s dealers interact with the brand. Dealers now complete order submissions and warranty claims in minutes instead of hours. Internal support teams resolve inquiries faster thanks to in-portal chat and automated workflows. TTI’s IT leadership reports a 40% jump in portal adoption within the first 30 days, and positive feedback continues to roll in as dealers enjoy a more intuitive, reliable experience.

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    Our Clients Say It Best

    Behind every project is a relationship built on trust, communication, and shared success. Here’s what that sounds like.

    "The team is very personable; we feel like we're talking to friends."

    Bill Vasil
    Founder, CrewTrak

    "Collaborating with Moreland on this project was an absolute pleasure."

    Korey Silverman
    Director of Operations, General Pipe Cleaners

    "MorelandConnect has a great ability to keep the communication lines open with their clients."

    Amie Brock
    CEO, AIR Training Solutions

    Ready to Elevate Your Dealer Experience?

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