Customer Experience

We build custom platforms that help you better serve customers, improve satisfaction, and create experiences that keep people coming back.

Frictionless Digital Journeys

We design tools that make it easier for customers to interact, purchase, and get support across every channel.

Personalization
at Scale

Our solutions help you deliver the right message, service, or offer at the right time.

Real-Time Customer Insight

We unify your data to give you a complete view of your customer, helping you anticipate needs and improve outcomes.

Seamless Backend Support

From ticketing to order management, we optimize the systems behind the scenes so your team can deliver at their best.

Our Service Offerings

From first interaction to long-term support, we build systems that make customer experiences smoother, faster, and more personalized.

Custom CRM Solutions

MorelandConnect develops custom Customer Relationship Management (CRM) systems that provide a unified, intelligent view of every customer interaction, empowering your sales, marketing, and service teams. We combine our deep business insight with AI-native capabilities to build CRMs that not only manage data but actively enhance engagement and drive revenue growth.

AI-Driven Sales Intelligence

360-Degree Customer View

Seamless Systems Integration

eCommerce / Payment Gateways

We engineer robust, scalable eCommerce platforms and secure payment gateway integrations designed to deliver seamless, engaging online shopping experiences that convert visitors into loyal customers. With MorelandConnect’s expertise, your digital storefront is not just transactional but a powerful engine for growth, underpinned by sophisticated business logic and AI-driven personalization.

Personalized Shopping Experiences

Secure & Integrated Payment Processing

Scalable & High-Performance Platforms

Custom Web Portals

MorelandConnect designs and develops intuitive, secure web portals that provide exceptional self-service experiences for your customers, partners, or employees, fostering loyalty and efficiency. Our focus is on creating AI-enhanced, user-centric platforms that streamline information access, simplify complex processes, and integrate seamlessly with your core business systems.

AI-Powered Self-Service & Support

Secure Access & Role-Based Permissions

Streamlined Information & Workflow Integration

Content Management Systems (CMS)

We build custom Content Management Systems that empower your teams to create, manage, and deliver compelling digital content across all your channels with ease and precision. MorelandConnect focuses on developing AI-enhanced CMS solutions that offer true flexibility, governance, and the power to personalize content experiences at scale.

Intuitive Content Creation & Governance

AI-Driven Content Personalization & SEO

Scalable & Headless Architecture Options

Interactive Kiosk Software

MorelandConnect creates engaging and reliable custom kiosk software designed to deliver seamless self-service interactions that enhance customer satisfaction and operational efficiency. Our expertise in user experience and AI ensures your kiosks provide intuitive navigation, personalized offerings, and robust performance in any environment.

AI-Enhanced User Interaction & Personalization

Remote Management & Real-Time Analytics

Secure Transaction Processing & System Integration

AI-Powered Call Center Solutions

We develop intelligent call center solutions that leverage AI to transform your customer service operations, enhancing agent productivity, reducing operational costs, and elevating the customer experience. MorelandConnect builds custom platforms that empower your team with smart tools for faster resolutions and more insightful customer interactions.

Intelligent Call Routing & Agent Assist

AI-Powered Agents & Virtual Assistants

Advanced Speech Analytics & Quality Assurance

How it works

Improving customer experience takes more than surface-level updates. We dig deep to understand your systems, pain points, and goals, then build a solution that fits.

MorelandConnect has a great ability to keep the communication lines open with their clients.

Amie Brock

CEO, AIR Training Solutions

Discover

We work with your CX, marketing, and support teams to understand your goals, current systems, and what your customers need most.

Design

From those insights, we shape a practical, scalable solution that brings your channels, tools, and data together seamlessly.

Build

We develop the full experience, front-end and back-end, ensuring smooth interaction for customers and strong usability for internal teams.

Scale

After launch, we stay engaged to help you optimize, add features, and evolve your customer experience over time.

Ready to Kickstart Your Next Project?

Let’s build something smarter, faster. Connect with our team today.

Let's Talk

Our Work speaks for itself

See how our CX-focused platforms have helped clients improve satisfaction, reduce friction, and build loyalty at scale.

Streamlining Sales Configuration for Whirley Industries

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Modernizing TTI’s Dealer Portal for Peak Performance

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Our Clients Say It Best

Hear from teams that have transformed their customer experience with technology designed to deliver clarity, speed, and support.

"The team is very personable; we feel like we're talking to friends."

Bill Vasil

Founder, CrewTrak

"Collaborating with Moreland on this project was an absolute pleasure."

Korey Silverman

Director of Operations, General Pipe Cleaners

"MorelandConnect has a great ability to keep the communication lines open with their clients."