Building a Secure Client Portal for Nelson Labs
Delivered a reliable, efficient system for sample submissions, quotes, and billing

Project Overview
MorelandConnect partnered with Dix & Eaton and Sotera Health to design, build, and launch a client portal for Nelson Labs. The new portal allows customers to upload a variety of test submissions, request quotes, and pay invoices online—replacing manual, paper-based workflows with a single, secure interface integrated into their WordPress site.
By consolidating sample intake, quoting, and billing into one system, Nelson Labs can better serve its medical device, pharma, tissue, and food-safety clients while ensuring data integrity, auditability, and a seamless user experience.
The Challange
Our Solution
We implemented a modular, WordPress-integrated portal that routes four specialized sample-submission forms (Standard, Radiation, Ethylene Oxide, BioComp), a quote request form, and an Authorize.net-powered billing form into a unified backend. Every submission triggers automated email reports to designated lab teams, and the Test Lookup widget lets clients track their samples in real time.
Built on Azure with SQL Server, the portal underwent system, integration, and user-acceptance testing before an on-time go-live. Clear UX patterns and intuitive form logic ensure clients can complete complex requests without confusion, while administrators gain a single dashboard to monitor and manage all activity.
Features:
The Results
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Faster case completion
Staff adoption in 2 weeks
Reduced task duplication
Annual cost saving through improved efficency
The Results
100%
On-time Delivery in under 8 weeks
7
Forms Deployed (distinct modules)
80%
Manual Processing Reduced
50%
Turnaround Time Improved
Summary
Focus Area
Project Overview
MorelandConnect partnered with Dix & Eaton and Sotera Health to design, build, and launch a client portal for Nelson Labs. The new portal allows customers to upload a variety of test submissions, request quotes, and pay invoices online—replacing manual, paper-based workflows with a single, secure interface integrated into their WordPress site.
By consolidating sample intake, quoting, and billing into one system, Nelson Labs can better serve its medical device, pharma, tissue, and food-safety clients while ensuring data integrity, auditability, and a seamless user experience.
The Challange
Our Solution
The Impact
Within days of launch, Nelson Labs shifted 100% of its client submissions to the new portal. Laboratory and support teams no longer spend hours reconciling paper requests and emails—data flows directly into SQL Server, and automated reports keep everyone aligned. The streamlined process has cut sample-reception overhead by 80% and halved the average turnaround time, boosting client satisfaction and freeing internal resources for higher-value tasks.
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