Enhancing Facility Services Management for System4

Delivered custom platform enhancements that cut manual tasks by 60%

Operations Management
Integrations
Facility Management
Deliverables
  • Lead Loader for bulk Customer/Location imports
  • Contact Loader for contractor assignments
  • Expanded Work Order Status options
  • Client Admin field additions
  • Excel export for accounting and aging reports
  • Critical system bug fix improving performance by 70%
    • Services
  • Full-Stack Development
  • QA & System Testing
  • Deployment & Rollout Support
  • Discovery & Requirements Workshops
    • Technologies
  • Java
  • Angular
  • MySQL
  • Dedicated Server
  • Hibernate
    • Deliverables
    Technologies
    Services

    Project Overview

    Delivered custom platform enhancements that cut manual tasks by 60%

    System4, a leading franchisor of facility services solutions, needed to modernize its Facility Services Management (FSM) and Work Order Management (WOM) platforms. Franchisees had to juggle manual Excel imports, repetitive data entry, and limited reporting—creating delays, errors, and friction across thousands of daily tasks. MorelandConnect was engaged to design, build, test, and implement a suite of high-impact enhancements that would streamline operations and boost user productivity.

    The Challange

  • Franchisees relied on manual uploads and hand-typed entries to associate customers, locations, and contractors.
  • Administrators lacked unified copy-and-paste tools for reusing service providers or contractors across sites.
  • Reporting features were rigid, with no date-range filters or Excel exports for financial and aging reports.

    • Our Solution

    MorelandConnect crafted a structured, component-driven approach to deliver eight targeted enhancements. We collaborated closely with System4's project leader to prioritize features, built clean and maintainable code modules, and ran comprehensive unit, UAT, and implementation tests. The rollout was coordinated via agile sprints and delivered in under four weeks—seamlessly integrating into System4's existing environment.

    Features:
  • Bulk Excel data loaders with validation and error reporting
  • One-click copy functions for contractors and service providers
  • Dynamic reporting parameters and native Excel export
  • Critical system bug resolution that boosted WOM performance by 70%

    • The Results

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    35%

    Faster case completion

    90%

    Staff adoption in 2 weeks

    70%

    Reduced task duplication

    150M

    Annual cost saving through improved efficency

    The Results

    Data upload time reduced
    Manual processes replaced with automated bulk import tools

    Drop in manual entry errors
    New tools improved input accuracy and reduced franchisee frustration

    System performance increase: 70%
    After critical bug resolution

    ‍

    Summary

    Delivered custom platform enhancements that cut manual tasks by 60%

    Focus Area

    Project Overview

    System4, a leading franchisor of facility services solutions, needed to modernize its Facility Services Management (FSM) and Work Order Management (WOM) platforms. Franchisees had to juggle manual Excel imports, repetitive data entry, and limited reporting—creating delays, errors, and friction across thousands of daily tasks. MorelandConnect was engaged to design, build, test, and implement a suite of high-impact enhancements that would streamline operations and boost user productivity.

    The Challange

  • Franchisees relied on manual uploads and hand-typed entries to associate customers, locations, and contractors.
  • Administrators lacked unified copy-and-paste tools for reusing service providers or contractors across sites.
  • Reporting features were rigid, with no date-range filters or Excel exports for financial and aging reports.

    • Our Solution

  • Franchisees relied on manual uploads and hand-typed entries to associate customers, locations, and contractors.
  • Administrators lacked unified copy-and-paste tools for reusing service providers or contractors across sites.
  • Reporting features were rigid, with no date-range filters or Excel exports for financial and aging reports.

    • The  Impact

    System4's franchise network experienced an immediate uplift in efficiency. What once took hours of data cleanup and administration can now be completed in minutes—freeing staff to focus on billable work and customer service. The streamlined workflows eliminated duplicate entries, improved data accuracy, and empowered managers with on-demand reporting. Additionally, the critical bug fix dramatically improved system responsiveness, making daily operations smoother and more reliable. Franchisees and home office teams alike praised the new tools for their clarity, speed, and reliability.

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    Our Clients Say It Best

    Behind every project is a relationship built on trust, communication, and shared success. Here’s what that sounds like.

    "The team is very personable; we feel like we're talking to friends."

    Bill Vasil
    Founder, CrewTrak

    "Collaborating with Moreland on this project was an absolute pleasure."

    Korey Silverman
    Director of Operations, General Pipe Cleaners

    "MorelandConnect has a great ability to keep the communication lines open with their clients."

    Amie Brock
    CEO, AIR Training Solutions

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